Cigna Healthcare Services

International Employee Assistance Programme (IEAP) ⁽¹⁾

Cigna Healthcare’s International Employee Assistance Programme can offer in-the-moment counselling and emotional support to those in need. It means your client's employees and their family members can obtain immediate assistance or set up structured counselling sessions. IEAP is available for their convenience, is confidential and free of charge for employees to access.

How to Access

Members can access support in a number of ways:

• Call: Please click here to access the Global Phone List for direct access to IEAP.
  
  Callers will be presented with the option to connect with a counsellor. Following the initial consultation, the clinician will arrange for any structured counselling in their preferred language. Please note that charges will apply when calling the DID number. However, callers may request a call back as soon as they connect with a counsellor

• Request that a counsellor contacts the member directly:
  From the IEAP website: Members can access the IEAP website directly by clicking the link from the IEAP section of their Cigna member portal. Once they click on ‘Connect with us’ at the top of the IEAP home page, they’ll see options including LiveConnect chat and an Appointment Scheduler.

Global Telehealth ⁽¹⁾

Cigna Healthcare’s Global Telehealth service offers 24/7 access for members and their family members on the plan to speak to a doctor by phone or video for non-emergency health issues. This service is available for any health concerns and the doctors are usually available within 24 hours (depending on language preference).

The Cigna Envoy^® app is the easiest way to access Global Telehealth. Employees can download the app for free from the App Store or Google Play.

Additional pre-recorded tools available for support 

• Staying Safe and Resilient in Times of Crisis (English)
• Staying Safe and Resilient in Times of Crisis (Arabic)
• Supporting Your Child in a Time of Crisis & Conflict (English) 
• Supporting Your Child in a Time of Crisis & Conflict (Arabic)
• Checking in with your family (English) 

Coverage Status

We have received several inquiries regarding Cigna Healthcare’s position relative to passive war. We have taken steps to ensure that passive war is covered as standard. Should coverage be required as a result of passive war risk, members will receive benefits in line with the coverage provided under their specific Cigna plan. We pay for injuries sustained due to an act of war provided the member is not participating. Coverage would be subject to policy terms and applicable exclusions.

All claims are assessed in line with the member’s Table of Benefits and Selected Area of Coverage (AOC). Where applicable, claims incurred outside the AOC may be considered under the Emergency Out of Area Cover benefit for emergency treatment during short‑term travel.

For full details, please refer to the policy booklet or policy contract, or contact your Cigna Healthcare Relationship Manager